Orders, Shipping & Delivery
How can I place an order?
You can place your order directly through our website. Select your preferred product, choose the correct size and quantity, add it to your cart, and complete the checkout process.
Can I order through WhatsApp?
Yes. If you need help with placing an order, selecting a size, or checking product details, you can contact us on WhatsApp. Our team will help you with your order.
Do I need to pay anything in advance for a COD order?
Yes. For Cash on Delivery (COD) orders, a ₹200 delivery charge/advance payment is required at the time of order confirmation. The remaining order amount is payable when the order is delivered.
Is the ₹200 COD payment refundable?
The ₹200 amount is treated as the delivery charge for the COD order and is not refundable once the order has been dispatched, except where the issue is caused by Snara Style, such as sending a wrong product or a confirmed defective item.
Can I check the package before accepting delivery?
We strongly recommend recording an uninterrupted unboxing video before opening your package. If possible, please check the package for visible damage before accepting delivery.
What should I do if my package looks damaged?
If the outer package appears damaged, tampered with, or opened, please take clear photos/videos and contact us on WhatsApp before or immediately after accepting the package.
Size & Fitting
How do I choose the correct size?
Please check the size chart provided on the product page carefully before placing your order. Compare the measurements with a garment that fits you well instead of selecting a size only by your usual size.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
What if I order the wrong size?
Customers are responsible for selecting the correct size. Please check the size chart carefully before ordering. If you are unsure about your size, contact us on WhatsApp before placing your order and our team can help you.
What if the product has a minor fitting issue?
Minor fitting differences can occur because of individual body measurements, fabric, design, or styling. Please refer to the product's size chart before ordering. If you believe there is a genuine manufacturing or sizing issue, contact us with the required photos/video so we can review the issue.
Can I change my size after placing the order?
Size changes are subject to product availability and whether the order has already been processed or dispatched. Contact us on WhatsApp as soon as possible if you need to request a modification.
Open-Box Video & Product Issues
Is an unboxing video required?
Yes. Please record a continuous, unedited unboxing video from the sealed package until the product and its details are completely visible.
The video should clearly show:
- The sealed outer package
- Shipping label/order details
- Opening of the package
- Product received
- Product tags/labels
- Product condition
- Any visible defect, damage, or missing item
Why should I record an unboxing video?
The unboxing video helps us verify issues such as a wrong product, missing item, damaged product, or manufacturing defect. Without proper unboxing proof, it may be difficult for us to verify a claim.
What if I receive a wrong or defective product?
Please do not use, wash, alter, or remove the product tags. Contact us on WhatsApp as soon as possible and share the complete unboxing video along with clear photos/videos of the issue. Our team will review the claim and guide you regarding the available resolution.
What if I receive a defective product?
If you receive a product with a genuine manufacturing defect, please contact us with the required proof. After verification, we will inform you about the available replacement or resolution.
What if something is missing from my package?
Contact us on WhatsApp immediately and share your complete unboxing video, package photos, and order details so that we can investigate the issue.
Returns & Exchanges
Do you offer returns or exchanges?
Return or exchange availability depends on the product and the reason for the request. Please check the return/exchange information provided on the product page before placing your order.
Can I return a product because I ordered the wrong size?
Please choose your size carefully using the size chart before placing your order. Size-related returns or exchanges are subject to our applicable return/exchange terms.
What condition should the product be in for a return or exchange?
The product must be unused, unwashed, undamaged, and in its original condition with all original tags, labels, packaging, and accessories intact.
Can I return a product after removing the tags?
Products with removed, damaged, or missing original tags may not be eligible for return or exchange.
How do I request a return or exchange?
Contact us on WhatsApp with your order number and the reason for the request. Please provide the required photos/video so our team can verify the issue and guide you through the process.
Cancellations & Order Changes
Can I cancel my order?
Cancellation requests should be made as early as possible through WhatsApp. Once an order has been processed or dispatched, cancellation may not be possible.
Can I change my delivery address after placing an order?
Contact us on WhatsApp immediately if you need to change your address. Address changes are subject to order status and courier availability.
Why was my order cancelled?
An order may be cancelled due to product availability, incorrect/incomplete information, unsuccessful order confirmation, delivery-related issues, or other operational reasons.
Payments
What payment methods do you accept?
We accept the payment methods displayed at checkout on our website. COD orders require the applicable ₹200 advance delivery charge, with the remaining amount payable at delivery.
Are there any hidden charges?
We aim to display applicable product and order charges clearly during checkout. Any applicable delivery, COD, or other charges will be shown before you complete your order.
My online payment was successful but my order is not confirmed. What should I do?
Please do not make another payment immediately. Contact us on WhatsApp and share your order details and payment confirmation/screenshot. Our team will check the payment status.
WhatsApp Support
How can I contact Snara Style?
For order assistance, size guidance, delivery issues, or product-related queries, you can contact us through our official WhatsApp support.
Please keep your order number ready when contacting us so that we can assist you faster.
What information should I provide when contacting support?
Please share:
- Order number
- Registered name/mobile number
- Product name
- Your concern
- Clear photos/videos, if applicable
For wrong, damaged, defective, or missing-item claims, please also provide the complete unboxing video.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Important Customer Note
What should I check before placing my order?
Before ordering, please:
- Check the product description carefully.
- Check the size chart and measurements.
- Select the correct size and colour.
- Review the delivery details.
- For COD, remember that ₹200 is payable in advance, and the remaining amount is payable at delivery.
- Record a complete unboxing video when your package arrives.
- Keep the product tags and packaging intact until you are completely satisfied with your purchase.